Shipping policy

Thank you for shopping with KALORA LAB. We are committed to delivering your order safely and efficiently.


1. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays).

During peak seasons or promotional periods, processing time may extend to 3–5 business days.

Once your order has been shipped, you will receive a confirmation email with tracking details.


2. Shipping Time (Malaysia)

Estimated delivery time within Malaysia:

3–7 business days

Delivery times are estimates and may vary depending on your location, courier operations, weather conditions, or public holidays.

For East Malaysia (Sabah & Sarawak), delivery may take slightly longer.


3. Shipping Fees

Shipping fees are calculated at checkout.

We may offer:

  • Free shipping on orders above RM [XX]

  • Limited-time promotional free shipping

Shipping charges (if any) will be clearly displayed before payment.


4. Order Tracking

After your order is shipped, you will receive a tracking number via email.

Tracking information may take 24–48 hours to update in the courier system.


5. Failed Delivery & Incorrect Address

Please ensure your shipping address and contact number are accurate before completing your purchase.

If a package is returned due to:

  • Incorrect address

  • Unsuccessful delivery attempts

  • Refusal to accept delivery

Reshipping fees will apply.


6. Delays

While we aim to deliver within the estimated timeframe, delays may occur due to:

  • Courier service disruptions

  • Weather conditions

  • Public holidays

  • High order volumes

We appreciate your patience and understanding.


7. Lost Packages

If your package appears to be lost in transit, please contact us at:

maike01001@gmail.com

We will assist you in coordinating with the courier service.


If you have any further questions regarding shipping, please contact:

maike01001@gmail.com

Thank you for shopping with us.