Privacy policy

Kalora Lab (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit our website kaloralab.com or make a purchase.

1. Information We Collect

We collect the following information when you interact with our website:

a) Personal Information

  • Name, email address, phone number, shipping and billing address

  • Payment information (processed securely by third-party payment providers)

  • Order history and preferences

b) Non-Personal Information

  • IP address, browser type, device information

  • Website usage data, cookies, and analytics

2. How We Use Your Information

We use the information we collect to:

  1. Process and fulfill your orders

  2. Respond to inquiries and provide customer support

  3. Send updates, promotions, or marketing emails (you may opt-out anytime)

  4. Improve our website, products, and services

  5. Comply with legal obligations

We do not sell your personal information to third parties.

3. Sharing Your Information

We may share your personal information only in the following circumstances:

  • With service providers who help us process payments, shipping, or marketing

  • To comply with legal obligations or respond to lawful requests

  • In case of business transfers, mergers, or acquisitions

All third parties are required to protect your information and only use it for the purpose for which it was shared.

4. Cookies and Tracking

Our website uses cookies and similar technologies to:

  • Enhance user experience

  • Track website usage and improve functionality

  • Serve personalized advertising

You can choose to disable cookies in your browser, but some features of the website may not function properly.

5. Your Rights (GDPR & Privacy Rights)

If you are in the EU or Malaysia, you have the right to:

  • Access your personal information

  • Request corrections to your data

  • Request deletion of your personal data

  • Opt-out of marketing communications

  • Object to certain processing of your data

To exercise these rights, contact us at maike01001@gmail.com.

6. Data Retention

We retain personal data only as long as necessary to:

  • Fulfill orders and provide services

  • Comply with legal obligations

  • Resolve disputes or enforce agreements

After this period, personal data is securely deleted.

7. Security

We implement reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, disclosure, or misuse.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. Please review their privacy policies before providing any personal information.

9. Children’s Privacy

Our services are not intended for children under 13 years old. We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the “Effective Date” updated.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

📧 maike01001@gmail.com