Return policy

Thank you for shopping at Kalora Lab. We want you to be satisfied with your purchase. Please read our return policy carefully.

1. Return Eligibility

We accept returns within 14 days from the date of delivery.

To be eligible for a return:

  • The item must be unused, unworn, unwashed, and in its original condition.

  • All original tags must be attached.

  • The item must be in the original packaging.

  • Proof of purchase (order number or receipt) is required.

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

The following items cannot be returned:

  • Final sale or clearance items

  • Gift cards

  • Items marked as non-returnable

  • Worn, washed, altered, or damaged items (unless defective upon arrival)

3. Return Process

To initiate a return, please contact us at:

📧 maike01001@gmail.com

Please include:

  • Your order number

  • The item(s) you wish to return

  • Reason for return

  • Photos (if item is defective or damaged)

We will provide return instructions once your request is approved.

Do not send items back without contacting us first.

4. Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect.

We recommend using a trackable shipping service. We are not responsible for lost return parcels.

5. Refunds

Once your return is received and inspected:

  • We will notify you of approval or rejection.

  • If approved, your refund will be processed within 5–10 business days.

  • Refunds will be issued to the original payment method.

Original shipping fees are non-refundable unless the return is due to our error.

6. Exchanges

We only replace items if they are defective or damaged.

If you need an exchange, please contact us at maike01001@gmail.com.

7. Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account again.

  2. Contact your credit card company.

  3. Contact your bank.

If you’ve done all of this and still have not received your refund, please contact us.

8. Order Cancellation

Orders can only be canceled within 12 hours of purchase. After this time, the order may already be processed or shipped.

9. Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

📧 maike01001@gmail.com